Shipping

Delivery Time and Shipping Costs

At Matteurs we go above and beyond to pack and ship your order as soon as possible. All orders are fulfilled at our warehouse on the Sunshine Coast, Queensland, the next business day after placing your order. As soon as your order is dispatched you will receive an email with your tracking number.

Our standard shipping rate of $10 is for Australian orders only. If you require express shipping, please select this option during the checkout process.

Standard Australian orders of over $100 are shipped for free (excluding bulky items and furniture).

For any enquiry about the status of your order or the delivery of your package, please contact us at contact@matteurs.com.

Shipping to New Zealand

International delivery is available to New Zealand via Australia Post. For orders up to 3kg a $15 (AUD) flat rate applies and for bulky goods or furniture, please contact us at contact@matteurs.com to receive a freight quote.

All other International Shipping

For all other international shipping, Australia Post standard rates applies.

Returns

Returns for online orders will be gladly accepted within 30 days of receipt of your order. We reserve the right to refuse any returns where the product has been used and is not in its original packaging. Returns/change of minds may be posted back at the customer’s expense. After the items have been quality checked and found to be in satisfactory condition, we will process the refund back to the used payment method.

If you have any questions about returns please contact us on contact@matteurs.com